Originally Posted by
LASUA1K
You buy the ticket on UA.com and it says United Express. yes you and I know it's not UA but a regular customers does not know that. I for one don't fly regionals! I have my reasons, and I don't need to go into them, but UA has lost me with the regionals! They don't stand by the regionals, flight are late, planes are dirty, staff has no knowledge of UA rules. And all that UA collects a pay check for flying you on those carriers that they will not stand by in case something bad happens! They will advertise, United to COS but in fact it's United Express. If something goes wrong, sorry but that was skywest not United.
That's the problem!
Very true and I agree that most people when they book or fly have no idea that they arent on United even thou thats what is written on the plane and it says UA Flight # 3322. But the reality is its not United.
Now the OP wanted to know what are his kids Due in Compensation and the answer IMO is Zero. If they write up a nice letter most likely they will be sent something far less then what it seems the OP probably will like it to be, but since its now COdbaUA they just might get a nice letter of Apology
may I ask you what do you feel COdbaUA should send them for what they went thru?