Originally Posted by humu

We decided to wait a bit to let the UA CO system merger run in before traveling.

Late March, we booked HNL - FRA. We used an agent, who got us upgraded seats, and a confirmation number. Checking the internet the next day, we discovered all our seats had been changed to coach. We are both 1K's. We called in to check on it, and was told that the agent who processed our reservations made a mistake, and that these flights were not up-gradable.
We cancelled the trip.

In February, we made advanced reservations HNL - DTW, for a July trip. We were told we needed to use System Wide Upgrades for this reservations. We got our seat assignments, and confirmation number. Yesterday we were checking our reservations, and discovered that a "schedule change" had occurred for this trip, and we lost more than half our upgraded seats. We were also scheduled to arrive in IAH an hour AFTER our connecting flight was scheduled to leave.
We called in to see if we could remedy this, and after hours on the phone, because of computer glitches the agent was encountering, we were advised to cancel our trip ... so we did.

These are two trips that had to be cancelled because of the UA system not being able to handle keeping our reservations. We really like United Air, and have been loyal 1Ks for 6 years. Doe's anyone know when the glitches will be fixed? We cannot continue to walk on eggshells wondering if our confirmed reservations will change. United used to email/call our cell phone when ever there were any changes to our reservations. This was good. They should resume it. The agents we have spoken to are all voicing stress, and unhappiness because of the new reservation system. Is changing airline loyalties the only way out of this black hole?