Originally Posted by
joejones
I went to the UA website to check a reservation that I had booked for myself, my wife and our baby through a travel agent about a month ago. (Long story, but it was a complicated fare setup that I couldn't book directly through UA) Surprise surprise -- one of the flight numbers had changed, and our previously "confirmed" seat assignments and bassinet request were magically missing.
I emailed the TA asking if they could confirm, and they sent me a link to their system's confirmation page, which still shows the old flight number. Hmmmm....
Tempted to call UA to work this out, but their call centers are overloaded due to the weather issues in Japan today.
You sort-a need to be patient with this situation as you will need to wait a few hours or til morning as schedule changes and flight stuff, in the wee hours, temporarily screw up anything attached to it such as seats, and sometimes take several hours to sync.
Take a look when you get up in the morning and see where your at! A simple call to res should get your bulkhead seats back, if they put you somewhere else. If you want you may call UA directly for this type of problem, and see what they say, but I'd wait a little bit longer because they probably can't assign seats either if this itin is in limbo!
If it's an aircraft change you better get on it sometime later today, before someone else cops your desired seats, and I wouldn't be waiting around for a TA do do this for me, I'd be calling UA.
If you've got Skype call on that to the mainland.
Good luck!!!