Major schedule changes this past weekend & I had 13 of them!

I spent hours on the phone Sat & Sun & didn't agree to cancel anything. I'm sorry to be the bearer of bad news but the agent you encountered gave you super bad info by advising you to cancel your itin. Laziness, incompetence, & impatience by the agent probably trumped frustration, by both of you, and you were convinced to pull the plug, which you didn't need to do. If you didn't really care about this trip then by all means let it go, but if you would have been more insistent that you purchased a ticket to get you from point A to point B and on to point C, and you agreed to the price, and bought it with the condition that you would be upgraded on ALL segments using your hard earned SWU's and expressed that a supervisor probably would have OKed you desired requests. UA changed the flights and the times, but the rules that you agreed to when you bought the ticket should still be applicable after the changes were made by the scheduling department. Doing your homework prior to calling when you are the victim of a mis-connect will definitely do your case wonders, when you know what connecting flights are available, in advance. Disregard all that R & RN crap when doing your search as nobody knows what then hell that means anyway! Retaining the upgrades is a little stickier, but it can be done if you are persistent, professional in you demeanor, and patient.

As far as your HNL-FRA trip is concerned, many times the itin IS NOT confirmed and ticketed for a few hours, or a few days, and once it says something like this,
"This reservation was ticketed and confirmed on Tue., Apr. 1, 2012 at 12:21 a.m. Central Time.", you bought the cabin that you agreed to sit in, but I fear that that was not the case, and when it was finally confirmed you were put in the proper cabin, not what the original agent told you when you first called.

The first time you were probably dealt with fairly, but the on the second one you were definitely snookered, and you probably think so also or you wouldn't have started this thread!!!

Next time do you homework before you call and TELL THEM which flights you would prefer to fly and don't let them wear you down and talk you out of anything, especially when the "Computer Glitch" is the person doing the typing"!!!