FlyerTalk Forums - View Single Post - Hyatt Regency Mainz - REVIEW - MASTER THREAD
Old Apr 2, 2012 | 10:44 am
  #187  
Nachtmeister
15 Years on Site
 
Join Date: Oct 2009
Location: HAJ, Germany
Programs: BA GGL, FB PLAT, TK ELPL, HYATT GLOB, HILTON DIAM, IHG SPIRE EL
Posts: 42
Originally Posted by peter42
The newly renovated Bellpepper looks very nice (reminds me somewhat of the Victor).
The Bellpepper's stylish new look is indeed pleasant and creates a comfy atmosphere although they might have gotten their ideas for the decor from Duesseldorf rather than Miami. Now if there was a weird bluish jellyfish tank...

While the food is fairly reasonably priced, (some) beverages are clearly not. A tasting menu that includes corresponding wines is not available but they offer a 3-/4-course set menu (59/69 EUR +- 10 EUR) excl. beverages. The dessert was unimpressive, except for the selection of delicious home-made sherbet. Their wine menu should focus much more on the excellent regional wines.

The loud repetition (shouting) of each and every order is something you might want to tone down a bit in an open kitchen. Certainly maintains a bustling atmosphere though.

All in all, still the best German Hyatt Restaurant IMO. Will give the renovated Apples another try soon...


As for the amenity items - these were clearly indicated with black cards: a decent fruit platter (not just apples & tangerines...) and a beverage. The room was perfectly pepared (welcome card, RC info, current newspapers & magazines, fresh flowers, etc.) upon arrival and Regency Club staff even brought some giant yummy chocolate chip cookies later on.

The bottle of wine Peter mentioned is primarily a suite or voucher amenity I guess. That being said, I don't fully understand the fuss about an (undoubtedly) stingy amenity policy. As long as there is a welcome card and something out of the ordinary (maybe some fresh grapes on top of the apples or two miniature toblerones), I am never disappointed. The personal touch is the important point after all, not actual added value.
Remember that we're not talking about a top dollar Park Hyatt here.

In the end I have to say that the overall service level regarding this last stay was truly top notch and way better than I remembered.
Personal service and attention to detail were absolutely remarkable. Almost too good to be true.
Definitely worth a weekend (weekday rates are often crazy) stopover in the FRA area.
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