One should not forget that HP properties operate as a limited service AAA 3 Diamond hotel and most of them are located in a country that believes in cross-training everybody within a matter of weeks..., which is good, because it is cheap and results in low rates most of the time.

There are hotel chains out there, which put their trainess through marketing courses with more than 500 contact hours and quite a chunk of the total hours is dedicated to the consumer behaviour, expectation management and conflict management.

So again, if you only pay peanuts ( referring to HP night managers, who are critized fairly often on this board ) you should not expect Four Seasons service from Asia.

Hyatt properties normally do not charge me, when I miss a cancellation notice, especially in Germany, so I give them the benefit of the doubt should they decide to overbook under certain circumstances, e.g. two years ago, when the volcano in Island erupted and they worked hard to manage capacity in Mainz.

It was very difficult for them to predict who will show after all and it is also difficult to kick $ 600.000 - 800.000 per annum accounts like certain airlines out of the hotel. Most of them have signed contracts anyway that guarantees accomodation under certain circumstances ( Act of God etc. )

As highlighted numerous times already, one should never overestimate its importance, only because one stays 25 times a year at a Hyatt, especially in comparison to certain accounts and people, who also stay at airport hotels ( which are proon to overbooking ) frequently...