Originally Posted by mikew99

Honestly, the only reason that I know to call for a late arrival is reading here on FT the many reports that a hotel has given away a late-arriving guests room! If I've guaranteed the reservation with my credit card, then I would assume that the hotel gets paid whether I show up or not, so there's no reason for a hotel to give my room away until the next day.

It's beyond greedy for a hotel to charge one guest a now-show fee, give his room away to another guest, then get paid twice for the same room. And then play dumb when the original guest shows up for his reservation.

I'm not a fan of Marriott, but it sounds like Marriott has this one right: The cost for walking an elite guest should be so high, that it simply doesn't happen.