FlyerTalk Forums - View Single Post - Reservations $25 fee to take over a TA booking waived for 1K ... maybe not?

Mar 31, 2012 | 7:57 pm

#13

RichardInSF

Moderator: Luxury Hotels and FlyerTalk Evangelist

Join Date: Sep 2002

Location: Palo Alto, California,USA

Posts: 18,235

Quote:

Originally Posted by kenn0223

PMUA wouldn't have even touched your ticket if it was issued by a TA and you hadn't begun travel (T-24h before your first departure). The new UA will do it anytime but charges $25. This presumably is to reimburse them for the commission they paid your Travel Agent to sell you the ticket. The deal is with Travel Agents is that they sell tickets, make their commission, and as part of that deal they are responsible for managing the ticket until departure.

I think the fee is reasonable (and has been charged to me as a GS). If you wanted to use UA to manage your ticket you should have bought it though them.

First of all, PMUA has done this for me in the past, so the claim that PMUA wouldn't do it, at least in my experience, is not true. There was no charge.

Second, travel agents don't get commissions from UA any more.

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