Originally Posted by
777 global mile hound
Thanks for the thoughtful post and suggestion regarding a future walk policy
I actually track and record some information over the years about Hyatt Consumer Affairs interactions from guests around the world and consider that of my own past experiences.
It’s been a see saw mixed bag of experiences over the years with caring and not caring with some vast recent improvements that I can't say are going to be the norm.
I'd be curious about how long ago your positive experiences were?
Feel free to PM me if you would like to keep details more private
My recent experience was so outstanding I almost dropped the phone thinking I had called the wrong hotel company.
Consumer Affairs not only seemed concerned but had a response within hours and a solution ^
My only disappointment was there was no follow-up in any way about how they could make it better in the future and if there were any plans to improve the quality issues/ take corrective action at one of my favorite properties.
As a guest I felt my feedback was valued and appreciated otherwise.
The experiences were all from last year (2010 and before then, I only stayed at SPG properties). It is one of the reasons I switched to Hyatt.
In each of the cases, they said my issue was properly noted by the GM and further action were taken. They didn't outline the details so I guess they really didn't follow-up either. However, they immediately responded to any e-mails I sent (and tried to call me several times, but I was working), was sincere and apologetic to my situation, and offered me compensation that I was overly satisfied with.