Originally Posted by
edcho
I've never been walked at a Hyatt or had a really bad experience at a HP (*knock on wood*). I usually make an effort to include my airline information on the reservation (helps to carry a laptop) and keep it updated and/or call the front desk when i'm checking-in late (or stuck at the airport cause of an 8 hour delay).
However, I agree that there aren't many special perks for Diamonds at HP though and they should address this as well as their walking policy for Diamonds.
Despite this, I love their consumer affairs group! They've promptly addressed the few real issues i've had (not at a HP) and treated me as if I were their #1 guest. I wasn't even a Diamond at that time either! That really impressed me.
Days Inn?!?!?! Oh lordy!!!!
Thanks for the thoughtful post and suggestion regarding a future walk policy
I actually track and record some information over the years about Hyatt Consumer Affairs interactions from guests around the world and consider that of my own past experiences.
It’s been a see saw mixed bag of experiences over the years with caring and not caring with some vast recent improvements that I can't say are going to be the norm.
I'd be curious about how long ago your positive experiences were?
Feel free to PM me if you would like to keep details more private
My recent experience was so outstanding I almost dropped the phone thinking I had called the wrong hotel company.
Consumer Affairs not only seemed concerned but had a response within hours and a solution ^
My only disappointment was there was no follow-up in any way about how they could make it better in the future and if there were any plans to improve the quality issues/ take corrective action at one of my favorite properties.
As a guest I felt my feedback was valued and appreciated otherwise.