I've never been walked at a Hyatt or had a really bad experience at a HP (*knock on wood*). I usually make an effort to include my airline information on the reservation (helps to carry a laptop) and keep it updated and/or call the front desk when i'm checking-in late (or stuck at the airport cause of an 8 hour delay).
However, I agree that there aren't many special perks for Diamonds at HP though and they should address this as well as their walking policy for Diamonds.
Despite this, I love their consumer affairs group! They've promptly addressed the few real issues i've had (not at a HP) and treated me as if I were their #1 guest. I wasn't even a Diamond at that time either! That really impressed me.
Originally Posted by
777 global mile hound
What I can say is that Consumer Affairs also did well during my Hyatt Place walk when they gave my room away to some friends of the ownership and who walked a bunch of us for their private party. The hotel tried to put us up in Days Inn calling it an equivalent property
Days Inn?!?!?! Oh lordy!!!!