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Thread: Horrible Customer Service, even for Diamond members (HP Oversold - No Room)
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Old Mar 31, 2012 | 12:37 pm
  #16  
777 global mile hound
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Originally Posted by PWMFlyer19
I think the point highlighted by the OP is that Hyatt needs a walk policy for Diamonds. You should not be walking your best customers. Marriott Platinums have very defined benefits (and costly for the properties) they give if they walk there best customers. Marriott's is almost too good and therefore platinums almost never get walked.

Cheers.
It’s a great thought and suggestion Hyatt has achieved so much in recent years with Regency Club and bed guarantees through Gold Passport assurances
Regretfully Hyatt has avoided brand standard policies for the limited service properties and iron clad policy for walked guests
Having said that usually Hyatt measures up matching the corporate policy of their competitors when the issues arise or if pressed to do so for their best customers
A walk policy transparent to the guest before during or after would be helpful and reassuring to all Hyatt customers
Last edited by 777 global mile hound; Mar 31, 2012 at 12:56 pm
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