Originally Posted by
BBFD
Not an option for many of us who have employers that dictate we use providers such as Amex or Carlson. In that case it is good to know that the agency should be the first step in order to avoid fees. I had not realized that.
Interesting, I do my own bookings except when I travel several times a year in connection with volunteer work for an entity which requires using Amex, since they are paying. On those trips I've never had an issue or a fee for later changes to the itinerary made directly through United. I basically book the original with Amex and as soon as it shows up in my United account (usually about 15 mins after booking) I can treat it like a UA-made reservation. No one has ever mentioned 'taking over the ticket' or anything like that.