Originally Posted by
pbr6891
...As I remind her that as a 1K phone reservation fees are waived she proceeds to say that somehow this charge is not a "phone reservation fee" (which is waived) but rather a fee because UA was changing a TA issued ticket.....
Misleading thread title. The $25 fee is to take over TA booking by phone, not phone reservation fee. Most airlines, especially international ones, will simply refuse to touch a TA booking prior to travel. UA allows it with a fee.
Originally Posted by
pbr6891
...The change here was made prior to beginning of travel ... does anyone knows if the same "change fee policy" would apply for changes made after travel started ? (I believe at that point UA -HAS- taken over the reservation)
There is no fee after travel commences.
Originally Posted by
pbr6891
...Does anyone know where to find the actual terms and conditions that spell out the non-waivable aspect of the fee associated with this specific case (changing a TA issued ticket) ?..
You've got it backwards. UA doesn't provide a blanket fee waiver for 1K. UA waives fees for 1K for specific services, such as award redeposits, phone booking etc. TA booking take over fee is never listed as waived for 1K. There is no change from PMUA to current UA. A list of fees waived is here:
http://www.united.com/web/en-US/cont...r/default.aspx