My name is Lorrie, the General Manager of this Hotel and had been at the hotel at the time of the incident. I am not sure who you may be referring to (male mgr.). As we had spoken on the phone and in writing, I felt terrible for what had happened to your poor dog, being an animal lover myself. When the attack on your dog occurred, I was the person who called the police immediately. Then as you came to the desk with your dog, and asked for an ambulance to come for him, I called the Veteranarian Hospital and told them the problem. They asked for the dog to be brought in. I then gave you a blanket for the dog, as we both were concerned, that he was breathing abnormally. You thought maybe he was going into shock. I then had one of my desk clerks take our hotel shuttle and bring you and the dog to the Vet's for care. When you needed to come back, we then came and picked you up to be brought back to the Hotel. As for stating that I said it was your fault, and yelling in the lobby, sorry, I did no such thing. My concern was for your dog. I even asked the police if you could leave as they were taking down information, due to my concern for the dog.

As for screening animals; when the two terrier pit bulls checked in, I went into the lobby to see them. I asked if they were friendly and they said yes. I then pet the dogs. They signed a paper regarding the rules of the hotel with pets.

When your dog was attacked, it was when you by accident, walked into the wrong guest room where the 2 terriers were. They were inside in their own room, so the control of that situation was not in my hands at that moment.

Side point. When I was called by a guest earlier that evening, stating that your dog wouldn't stop barking in the room, I was the person who found you in our breakfast room. You were very apologetic, and I said for you both to enjoy your meal you were eating, and bring the dog into the breakfast room to stay with you, as he would be more comfortable and of course stop barking. You both then thanked me. I wish as well as you that this terrible event had never occurred. I am a person who will always try to help defenseless animals whenever possible as would yourself, and will always continue to do so when in my power to.

I will also be returning your "Choice Points" you used for your room. We had not had a conversation regarding this to be refunded, but considerring the bills you received, I feel it would be appropriate.