So I recently booked a JFK-SEA rt on DL via Kayak.com. I used Kayak because it actually got me the fare that is published for the T bucket ($402 rt ai) rather than DL.dumb that wanted to charge me $417 for the exact same flights. Using Kayak, you choose the flights, and then it transfer you to DL.dumb to complete the sale. Well, I logged in to SM, and my info came up, but it did not request the UG (it just said UG eligible).

Concerned, I called CSR, and was told "Your upgrade request processes automatically, you have nothing to worry about." When it came time for OLCI, I find out I'm not on the UG list! OLCI asked if I wanted to add my name and try for a BF UG, so I did that. Missed the UG by 4 spots, they were using a 73H instead of the usual 752, oh well.

Now, I got to SEA this morning, went to SC, and asked the desk agent to request the UG for the return trip. A (rather new) desk agent said FO's weren't eligible for clearing at the 24-hour window, and that I could only try for a BF UG!! I politely told her that this is not the policy, I know it is not because I have cleared on the 24 hour sweep before, and she said, "Okay, I've marked it for upgrade." Get back home, check DL.dumb, still shows "Upgrade Eligible"

Finally, decided to try tweeting @DeltaAssist, and they got it done in 2 minutes! Now DL.dumb shows "Upgrade Requested" It's just amazing that two different CSR's botched this, and the twitter team took care of it so fast. I'm using twitter from now on.