Southwest missed its target dates for rolling out Rapid Rewards, slipping the schedule several months each time. The total delay was OVER A YEAR from the initial target date.
Which is my point. Southwest took a extra year to refine their product. No one here knows what the final product is going to look like, even though they act like they do. No one even knows if the changes are going to be negative. Where were these insiders when Delta rolled out DM, which turned out to be great for many flyers.
This thread is full of people who are taking these rumors to heart, based on assertions from self proclaimed insiders who in reality know little more than Delta is looking at Skymiles, which they always do anyway.