I stayed at the Grand Flora about three years ago and found it to be the very worst Mariott that I have ever stayed at and I thought then that it should be flushed from the Marriott system. Your post simply confims that opinion.
First, I agree 100% that the staff was the most rude condenscending uncooperative bunch of jerks that I have ever run into in all of my stays. Long waits to even get the attention of a desk clerk who obviously had more important things to do than attending to guests--like talking on the telephone, talking to each other or simply disappearing.
I couldn't disagree more. Spent 4 days at the Grand Flora not too long ago on points and couldn't have had a better stay. Found the front desk staff to be very courtesy and helpful and received an upgrade. Would stay there again in a heart beat!