Update: After waiting in vain for more than two weeks for a reply from 1KVoice, I called Customer Support. After I explained the situation and requested the compensation that was due by law, he at first stated that the compensation was due only to European citizens. Then he backed off, said he would have to look into the situation, and promised me an e-mailed response by the end of the day. That was four days ago, and I still have had no reply.

Next stop: ENAC -- the Italian agency charged with enforcing aviation laws.