I can't agree. Beeing called this way (and there can only be very few reason to do so rightfully, but certainly nothing that has to do with Patron) is VERY VERY offensive in my understanding and quite sure in Patron's, too.

The reasons for that are quite clear, I guess.

And as this is expressed here the absolute minimum that would have been expected is some kind of apology towards Patron.

That you are not able to do so disqualifies you in every view (at least in my opinion).

And yes, for me this IS a big issue and not just some minor case.