I'm looking into booking some travel on my Gold points. It's been a totally confusing process thus far.

The Hertz site was down and not letting me even try reservations yesterday. I'm not sure how much that would cost a company, but really?

It seems that the process is that you click use my points. It then brings you to the regular reservation page. Huh? After calling the Hertz desk they noted that this applies a code that might or might not apply to your class of booking. Some vehicles will show available. you go to purchase them and you may or may not get a discount. Some blackouts may apply, but nobody has published anything about the blackouts anywhere that I can find.

Sound confusing? I'm lost. This is the worst booking system I've ever used. ...? Is Hertz trying to alienate people or something?

Anyone else noticed this?