FlyerTalk Forums - View Single Post - Your Reservation Requires Special Handling
Old Mar 29, 2012 | 3:34 pm
  #11  
F92K
 
Join Date: Dec 2010
Location: Arizona
Programs: AA, F9, UA, WN
Posts: 23
Originally Posted by Stumblefoot
This is NOT a message I want to see when trying to check-in for spring break to Costa Rica. "Your reservation requires special handling. Please proceed to the airport for check-in". Really Frontier?

Even more frustrating is the fact that the Frontier telephone agent couldn't figure it out either. She said the system didn't even flag that I had tried to check-in online. She just kept saying "this is so weird". Wonderful.

MostlyAir... if you or other web developers happen across this message today, the error code at the end of the web address is /Error.aspx?code=2907. The telephone agent said she could see the same code, but had no idea what it referenced and had no one else to call within Frontier to investigate further.

Her advice? Get to the airport 3 hours before departure. Yeah. Right.
Don't feel special...lol. I got the same online response when checking-in for non-rev travel on my trip to Costa Rica a few weeks ago. The reservation system required an additional verification of travel documents on day of travel.
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