Originally Posted by
hobo13
Absolutely! The old UA system could protect you AUTOMATICALLY on a later flight and maintain your existing. A few years ago, I was flying DEN-IAD-LHR. DEN-IAD got delayed by an hour or so, causing what would likely be a missed connection. As we were taxiing to the gate, I listened to my voicemail and heard that UA had auto-protected me on the later flight. (But did not cancel my existing flight, so I could still try to make it.)
Listen folks, SHARES is a regression of features and technology. COdbaUA couldn't bribe me enough to defend a system like this to the flying public.
I think this reflects the difference between the two companies. UA's people and systems were much more flexible protecting passengers. Once they thought I was going to miss my SFO-NRT-TPE flight, the gate agent was protecting me on CX and BR without me asking. The priority was getting me there even though it was a weather delay.
How has CO traditionally worked on this front?
CO programmed the auto-reaccom engine this way. Whatever intelligence these engines have is really the logic the humans wanted.