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Old Mar 28, 2012 | 8:22 pm
  #475  
Santander
All eyes on you!
15 Years on Site
 
Join Date: Apr 2011
Location: CHI / SFO
Programs: UA*G, AC*S, Marriott LTP, National Exec
Posts: 3,893
Flight/Origin-Destination: YEG-YYC
Date: March 28, 2012 (pm)
Cabin: Y
Status: SE

Pre departure
Was check in quick and efficient? Again N/A, OLCI day before
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus security, lightning fast.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Quick to check-in to lounge, very friendly staff who looked more than happy to chat with passengers and keep the place clean. Asked if I could standby on an earlier flight (sometimes allowed on YEG-YYC) but told no. No complaints, I was on a Tango fare and agents were cooperative with my request. I would rate service 9/10. Coors Light was the only beer available. That warrants a 1/10 for drinks from me.
Was priority boarding offered (if applicable to your status) and efficient? Yes, only 2 people in priority boarding again.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? N/A, DH3
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Less than 10 minutes for drinks.
How was the quality of the meal/Onboard cafe? Only water and juice available. I asked for coffee not knowing it wasn't available. To my surprise, the FA came around after she did the rest of the plane and gave me a cup of coffee. ^
Did the cabin crew offer water regularly throughout the flight? N/A

Overall experience/any other comments
I really wanted to wean myself from my dependence on AC/QK for domestic Canada flights but the overall YEG-YYC experience reinforced to me that AC is actually pretty good domestically. YEG is great, I always have a positive experience there; I wish every airport in Canada was more like YEG.
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