Many formerly 100% loyal customers are not just upset. They are angry.

It's not that I am leaving. It's that I am leaving and telling everyone I know who considers me the 'airline geek' in my social circles that UNITED is not honoring its commitments and ought to be avoided.

The guy ruined an airline and program I used to adore. I don't like him for it.

It's how I feel. Frankly, I think he's the classless one, reneging on promises and smarmily telling me these are 'changes you will like.'