Originally Posted by
kokonutz
I know I am screaming into the wind here, but it does seem ridiculous that something like rebooking hobo13's reservation would not be so simple as to be intuitive in their software.
When I think about it, it actually kind of makes me giggle that the UNITED system is not even GUI. Middle-age folks like me might not think of green screens the way we think of the telegraph, but for a 20-something employee a non-GUI system may as well be an 8-track cassette deck.
So apparently these UNITED guys in Houcago take the decision to have over half of their workforce switch from a GUI interface to a non-GUI and go through learning then gaining experience on green screen text interface. And THEN roll out a new GUI system a few months from now and then re-train the entire workforce to that system?
I mean, I get it that they wanted to get on with the merger already and that perfect is the enemy of good enough, blah blah blah. But they clearly took the decision to let corporate time lines trump the customer experience in terms of priorities.
I guess that's why the 'optimists' keep saying to wait a year to see how things might get back to what PMUA flyers came to take for granted. By then they will have changed interfaces twice and will finally be on an intuitive system that all employees are finally trained to and have experience with....
Lol. Of course, if I told my customers to bear with me for a year while I got my IT in order they'd, well, fire me. @:-)
Yep and there lies the crime in all of this. Why take the Worlds Largest airline from an intuitive GUI based great running Mac system to a Pre-Windows DOS based system where assumptions have to made and keystrokes remembered? Someone needs to tell the "JD behind your name" of the group, you can't cut your way to growth.
Whoever was involved in making this decision should be fired. Your cost savings will be much less than the loss in revenue and I think revenue trumps all.
You've set the company back 20 years. Forget the fact that the PMCO customers are accustom to it. It wasn't the right thing to do for the business going forward.
My goodness, in the airline business this is as bad as the Netflix disaster. It's going to cost the company customers.