I think some members need civility training too...

Let's not forget that the moderators are almost all new, it's a learning process and if the feedback is brought in a nice and friendly manner then they and eventually WE can all profit from it. Of course things will go wrong, I can remember the comments back a year ago when the first moderators joined, it was dreadful, and that turned out to be unfounded criticism.

Give it some time and I'm sure the new moderation tactics will be in FT's best interests.