Originally Posted by
bostonbali
I called to book an AF flight in O class. The agent could not see it, of course. I pleaded my case to the agent, stating that if DL can't see and book O seats, DL should make their own metal available in the low bucket.
The agent checked with the supervisor, and came back advising me that the supervisor booked me onto DL flights that get me to the same international destination (different routing) at the LOW LEVEL!
Guys, this is DL's screw up. Insist that they find a solution that works for you - especially if you're a high elite pax (Diamond/Plat).
I've spoken to 2 supervisors so far and they didn't even know about the AF issue and refused to budge on booking the tickets at the low level.