Originally Posted by
lou76
I'm having a nightmare with Lloyds. I am still waiting for bonus points from Jan onwards and must I have called them about 6 times at least! I tried to put a complaint in 10 days ago and was told they would write to me- only if a letter didn't arrive, could I put a formal complaint in! Lloyds logic! So no letter arrived and I called to put a complaint in- 'someone will call you in next day or so'. So nearly a week later and no call.
I will be calling tomorrow, but does anyone have an address for them- I feel like writing a letter!
I wrote to Lloyds TSB (address on the website). They replied a couple of weeks later saying may account wasn't registered for the 10x bonus. However, they would sort it and the points would post. They've not posted yet, but at least I've got it in writing. I'll be getting around 130K miles.