Originally Posted by bbernahl

Bill from Hyatt E-Commerce here. I can assure you that we in no way are trying to be devious and hide the lowest rates. For this one hotel we are testing an approach to displaying rate plans and room types hierarchically rather than in one massive page. In discussions with users, we've had complaints that some users are overwhelmed by having too many rate plans and room types displayed. This approach is designed to put the most popular/likely rate plans and room types first. Generally, these are the lowest costs options so I'll look into why this isn't happening. As you know, all the rates plans and room types are accessible by using the more options.

I've be very interested in the thoughts of the community on whether a long list of rate plans / room types is better or worse than a hierarchical display.

Thanks in advance.