UA will not put anything in writing about 1k SWU policy for 2002, nor would they speculate as to when an official rollout of 2002 1k program policies, benefits will take place.

Best they would do is:
put in my permanent record my 'extraordinary' effort in trying to determine info about 2002

put in my record my concrn about timely disclosure of program changes (or lck thereof) for 2002, so consumers have enough time to react and determine if they want to stick with program

remind me that when MP started expiring miles and phased out 'old' miles, they gave members lot of notice; but I reminded them of how DL Palitinum members were given no such notice last year!

I'm feeling more encouraged and reassured, but this is too tenuous of a situation to be tolerated long haul.