Originally Posted by
Weatherboy
Originally Posted by
sfogate
The United Club agents do have the ability to rebook you, as do our reservations agents.
Sadly, that was not the case in my experience last weekend in LAX. Neither the United Club agents or those working the Premier Hotline were able to assist. Despite numerous requests for help, they all deferred to the gate(s).
My experience at ORD TC as well. I asked why she was sitting there then, and she gave the weirdest shrug.