Has anyone been denied the 50% bonus in circumstances whereby the Diamond Amenity did not post?
I just got off the phone with Diamond CS about missing 500 bonus points for stay at Hyatt Main Street Station in Breckenridge (Diamond members get 500 bonus points as the diamond amenity). The agent quickly added the 500 bonus points. I then asked her about the 50% bonus due to the fact I had to call. The agent said she had never heard of such a policy
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I would hope Hyatt would educate all of their agents on this policy. I felt like an idiot for asking as the agent likely thought I'm trying to scam her for an extra 250 points
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