<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NonRev99:
Actually, I am a VERY HAPPY employee, having received numerous accolades from my customers. I will say, however, that I (and other gate agents) get really annoyed with people who show up 10 minutes prior to departure and want their first class seat, and think if they "pitch a fit" that they will get their way.</font>
I'm with you here. Pitching a fit is usually (but not always) an ineffective method of causing positive change.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2"> Most people have NO IDEA what it takes to clear a flight and be fair to everyone. If you arrive 10 minutes prior, because you were delayed on an incoming - - well, that's not your fault, and you WILL get your first class seat. BUT, when you arrive 10 minutes prior and you LIVE IN the city from which you are departing - - Don't count on it. That seat is going to be given to a well-deserving non-rev. </font>
It's been so long since I've flown United that I had almost forgotten The Attitude. No thanks. I'll fly an airline that believes it is in business to serve its customers, not one that considers passengers as unpleasant items that must be endured on the way to garnering travel perks for the employees.
I usually show up at the gate a good half-hour before the flight. I don't want to waste my life hanging out in the airport and I don't want to stress out arriving too close to takeoff. But once in a while delays occur. You understand about delays, don't you? Like the month when United set the record for worst on-time record in the history of aviation? Well, when I get delayed I hope to be treated like a valued customer, not a transgressor. If you have given my F seat to a non-rev then either I've arrived too late to fly or sorry, that employee's gotta go back to economy. Geez, you guys really don't understand how upset your customers are, do you?
"A well-deserving non-rev." Huh. That really says it all. Enjoy filling up all those empty First Class seats. You deserve them.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">I certainly don't defend the arrogance and bad attitudes of gate agents. (and I've seen my share!) The customer is the person who makes my paycheck possible - - and I (and most of my fellow associates) am constantly aware of and driven by that fact.</font>
"Making your paycheck less possible since November 2000"
--QuietLion
[This message has been edited by QuietLion (edited 11-19-2001).]