<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Phil:
Nonrev999 seems to disprove the " new" theory of customer service that says "a happy employee will make happy customers." He does not seem to be so much happy as entitled, and absolutely sure he has "earned" the first class seat. One can see from this post why Uniteds First is known as employee class, and why many who fly over100k a year are reluctant to fly United. </font>
Actually, I am a VERY HAPPY employee, having received numerous accolades from my customers. I will say, however, that I (and other gate agents) get really annoyed with people who show up 10 minutes prior to departure and want their first class seat, and think if they "pitch a fit" that they will get their way. Most people have NO IDEA what it takes to clear a flight and be fair to everyone. If you arrive 10 minutes prior, because you were delayed on an incoming - - well, that's not your fault, and you WILL get your first class seat. BUT, when you arrive 10 minutes prior and you LIVE IN the city from which you are departing - - Don't count on it. That seat is going to be given to a well-deserving non-rev.
I certainly don't defend the arrogance and bad attitudes of gate agents. (and I've seen my share!) The customer is the person who makes my paycheck possible - - and I (and most of my fellow associates) am constantly aware of and driven by that fact.