Originally Posted by
guv1976
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If substituting an SMF stopover for the SFO stopover would work for you, I would at least propose that to AA. Had AA initially refused to ticket your itinerary with the SFO stopover, you then could have attempted to book the SMF stopover on the award.
Guv, this did work. Funny thing was that the only reason it worked was that for some reason, perhaps because my ticket record had a request to contact my original ticketing agent, a supervisor, he ended up calling me on the day of my departure, on my cell phone.
This was really good customer service, and he worked out the SMF deal, including working on creating award space, etc. All within a couple hours of my departing leg of the trip.
Anyway, thanks again!