FlyerTalk Forums - View Single Post - Reward cert used w/o request by Marriott?

Mar 24, 2012 | 7:59 am

#5

Counsellor

Join Date: May 1998

Location: Naples FL, Munich DE

Programs: UA MM, AA 2MM, Marriott LT Titanium, Hilton Gold

Posts: 6,813

Quote:

Originally Posted by carsnoceans

I had a single day stay in Renaissance Times Square (NY) which was paid for by the corporate account. However, on my online activity, it shows "79L 2011 VISA FREE NIGHT CAT 1-4" and says "REWARD" rather than STAY. Did they use my reward certificate automatically? I am not sure what went on... but I do only have 326 points for that stay and it was atleast $350 for the room that evening.

aolj is correct - that's not a record of redemption but rather of earning, and doesn't appear to be related to the stay made.

Since it seems Marriott didn't compute the points and stay credit properly, I'd recommend you send in (fax or e-mail) a copy of your folio/invoice from the stay and ask them to look into it. You should get the proper credit if you do.