Originally Posted by
waltinsocal
Originally Posted by
GYEWorldTraveler
Delta engages with many FTers and actively looks to get feedback from its top customers. It's more likely that they will be contacting the DMs that have been getting Porsche rides in ATL than the LUT, MRing or CC earned DM. I can honestly say that I feel that delta does an excellent job reaching out to its highest revenue customers and corporate accounts. I know several colleagues that have been invited to focus groups and have a rep on speed dial. Right now the way the program is set up they (250k miles/yr + $100k+++ spend) are not rewarded anymore than the 125k $5k spend DM. The rumored changes would address this issue. I'm sure the Skymiles program and medallion program will change and reward the highest value customers and from what I've heard I think there will be a new tier added to compete with UA GS but be even better.
People can whine all they want but why wouldn't a business want to reward its most loyal and highest revenue customers? It's no different than a manufacturer giving better pricing to someone who buys 3 million of its product than someone who buys 1,000 of its product. And it's no different than the VIP services given to high spenders at casinos vs the services given to a $5 a hand blackjack players.
I think FTers sometimes forget that DL is a business and fail to see the big picture. I can't really complain if I don't get upgraded when I paid $500 for my ticket on a 737-800 but 10 people bought P fares for $1000 and 2 people used miles and 4 DMs paid more than me. Who should I think doesn't belong in F in that scenario? I can be disappointed I didn't get the UG but how can I really complain? I had the opportunity to buy the FC ticket, I didn't...I had the opportunity to buy a mileage ticket, I didn't....I had the opportunity to buy a higher fare class, I didn't....doesn't really seem like I can have much beef with delta unless they upgraded someone they shouldn't have in front of me.
+1...finally after 929 posts, a post with logic and common sense which I am sure will be ignored by the whiners. And as far as upgrades go, people complain about lack of upgrades, but offer no solution. What do you expect DL to do, increase capacity again so as to provide folks here with more upgrades? That is not going to happen. Gone are the (ridiculous) days of flying half-full planes on too many routes. I am surprised that lasted as long as it did. It is unlikely capacity will grow, and the constantly packed planes, along with the numbers of Medallions out there, will continue to shrink the number of available upgrades. That is a fact of life, and is not confined to DL by the way. Folks it is 2012 not 1992.
Not sure if I qualify as a whiner, but I don't mind being vocal on the thread.
I am 100% confident I will be no worse off under a revenue-based program. I qualified for GM based on segments and paid over $275 per segment. I am not an HVC, as I do not fly international, multi-stop, or even transcontinental flights.
I don't mind not being solicited for input, and I don't expect special treatment or freebies from Delta. I know enough "true" DMs and HVC customers to understand why it would be completely irrational for Delta to call me up and ask what I think.
I have less than a 5% upgrade rate, have never been picked up in a Porsche, and had to pay for my SC membership. All expected and fair treatment of a lowly GM.
All I would like from Delta is the courtesy of knowing what their new rules are so that I can make informed decisions about future travel. The only reason I can think of that an official announcement about the alleged changes has not been made yet is that the details of the new program WOULD make profitable customers like me go elsewhere.
I was planning to attempt a move to UA before this rumor surfaced, as I feel that Delta is not being honest with their customers. I am intrigued by the rumored changes, as they seem like they could be fair and beneficial to me personally. But the way Delta is NOT handling this situation does not inspire confidence, or promote loyalty.
Just tell us what the changes are... I highly doubt that they are as bad for most people as the secrecy makes them seem. And those who might be hurt the most probably know that they have been lucky to get such great recognition for such little spend, and had to be glad that the party lasted as long as it has for them.
You made the rules Delta. If they don't work for you anymore, please change them... But please tell us what the new rules are so that we can plan accordingly. Otherwise a rational business traveler will begin to research other airlines, and just might find one they prefer, whether the rumors prove to be true or not!