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Thread: Randy, Will you be adding Jet Blue?
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Old Jun 18, 2001 | 7:29 pm
  #5  
JohnnyP
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20 Years on Site
 
Join Date: Jun 2001
Location: The road less traveled
Programs: UA Gold MM, AA EXP, Delta Platinum, Marriott Titanium, HHonors Diamond, Natl EE, Hertz Platinum
Posts: 5,189
Speaking of JetBlue... there's a great interview with David Neeleman (their CEO) in Issue 45 of Silicon Alley Reporter. Quite in-depth and revealing -- I heartily recommend it!

Some interesting points:
  • The CSRs actually work from their homes! When you call 1800JETBLUE, you're getting someone in their home, not in an office or call center.
  • Part of their strategy is to hire people who haven't worked in the airline industry before.
  • You can watch TV on the flight -- not some pre-selected, pre-edited flick. (25 cable channels)
  • Another major strategy is to speed up the efficiency of moving people on and off the planes.
  • And yes, he does mention that they are studying some kind of FF program...

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"What do you mean you didn't get miles for that?!"

[This message has been edited by JohnnyP (edited 06-18-2001).]
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