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Old Mar 22, 12, 12:15 pm
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,786
Originally Posted by RobOnLI View Post
This used to be the way. It no longer least, it no longer has to be.

Much to my surprise last week my SEA-IAH flight was overbooked and I asked at the counter about volunteering. The agent had a computer print out of three people who had already volunteered at the check-in kiosk I assume. It was a complete print out of their name, seat assignment, destination, etc.

The poster above is generally correct about pmCO. I've never seen them do anything but pencil & paper until now. I'm not sure if this is a trend at the new UA or a one-off.

FWIW the agent who was working w/ the computer list at SEA is an older agent who has been with CO for many years.
That's fascinating! Of course CO has always asked at kiosk check-in and has always had this list available but in the past I have not seen them use it. I wonder what the actual published SOP is now.

I seem to recall that when I had been upgraded to F and a traveling companion had not, and only Y was oversold, the kiosk asked only my companion and NOT me to get onto the electronic VDB list at check-in time.

Originally Posted by trekwars2000 View Post
Do they still bump by status? (I know UA did that more or less)
Pre-merger, my experiences with CO VDBing are only a handful of times at SEA, EWR, and CLE. At those times they took the first passenger to present at the desk regardless of status. (Once it was a little frustrating, when that passenger had jumped me in line after the very same GA had told me "go away, the gate's not open yet". The other times, after I learned my lesson, it was not so frustrating because pax #1 was me. It was just a little exhausting to stand at the gate 1.5+ hours before departure.)
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