Originally Posted by
DLdweeb
Similar to 1MM getting lifetime FO. Now it's "complimentary annual FO". I think we can infer where this is heading.....
Yea, this and other examples already cited are why, just based on cold hard facts I don't trust Delta (I'm sorry to say that to you Delta, but unfortunately, it is the objective truth that you can't be trusted.) So while I continue to see the good in Delta's service I take everything they say to me with a grain of salt these days. Given the history of Delta taking away already promised benefits, the lifetime (oops I mean annual complimentary) benefits are a much, much smaller incentive for me to continue to fly them than in the past.
Based on my experiences with AA I have much less concern that already earned benefits will be taken away or program devaluations will occur without warning, and I'd put UA inbetween DL and AA on the earned level of trust scale.