Similar story just 48 hours ago, but first, I have to say I learn a lot from stranger, I did not know about the seat blocking on LH for Gold members and I remmeber I was always alone when flying LH. Good to know and I like this feature!

I fully understand that flight delays are part of flying and there are always bumps and hiccups here and there, however these have become almost the norm rather that the exception and this time around while traveling with my family it was not fun.

We were scheduled to fly out on Flight AC846 on March 19th YYZ-MUC, however this flight was delayed as it was not towed to the international gate in time from the domestic run from YYC and then maintenance issues had to be resolved. With all of the on-going labour issues within Air Canada these past few weeks, we are unsure what the reason was. We were delayed boarding the aircraft and once we were on board, we were stuck waiting for the maintenance issues to be resolved for at least 2 hours. The funny thing was what the Captain was sharing with us, was not what the official Air Canada Web site stated. While on board I logged into both the Air Canada web site to learn of our new departure time. I also used third party tools, such as flight aware etc to learn more information. The crew and surrounding passengers came to me to learn what was happening.

Once we were airborne the IFE did not work. I was traveling with both my wife and twelve year old son. No IFE made this experience an even worse one.

The delay of our flight made us miss our connection to LIS. Knowing the timing, I was able to contact the Elite Priority line and arranged a connection through FRA to LIS and thought all was well. We were also told upon our arrival we would be met with agents and they would look after us. When we arrived there were no agents to assist or provide meal vouchers. Thankfully, as a seasoned frequent flyer I went to Lufthansa’s Ambassadors Lounge where I was served by an agent who informed me that the Air Canada Agent had only booked us to FRA and not onto LIS. The kind staff at the lounge got us out to Lisbon right away.

Upon our arrival in LIS we learned that our baggage was now lost. Can things get any worse for us? Our bags arrived at our location in Lisbon 29 hours later – we were given a star alliance overnight kid from ground services but no offer of compensation for the clothing & other sundry items we had to purchase.

This experience has only been on our first half of our trip and we are afraid of what the second half may have in store for us?