It was good to see that Jim hung out and opened up.

Personally, I felt the formal session was realy quite uniformative/uneventful/square, but lots credit goes to you for just getting these guys to the plate in the first place.

I would have liked to have seen some headway/positive response on issues like:

F & C service cuts;
FA's in first over Elites;
Going above and beyond in some way for 1K's/Elites...

Some sort of acknowledgement, like "hey, we realize we have some competitive disadvantages here, but here's what we're going to do to compensate for our good customers to show that we care".

Maybe that's too much in that these are areas that just aren't going to change or get any better?