Randy, what you have said is a valid point, however, getting back to the Christine Pierce and Kevin Pinto chat,DL knew exactly what type of arena they were entering with the live chat and avoided answering every important issue that concerned us.

With DL, the 2 main issues that we all wanted to speak about (the changes in the 2001 Skymiles program that took away the SWU's on top of DL having LUser fares, and "Simply Good Business") were never addressed by our guests properly. Yes, we wanted to pin them down, for that exact reason. There was no way to ask followup questions and everyone left that chat totally frustrated.

If they had stayed around for a live session after the moderated part was done, and really answered our valid complaints, we would have had more respect for those 2 individuals and DL as a company.