Randy,
You wrote in 'Randy, why are you silent about DL?'
http://www.flyertalk.com/forum/Forum97/HTML/000329.html
...Again, I work this stuff every day of my life, and I think you are vastly overrating the average intelligence of members of these programs. Here's a sample of questions I'm answering just this morning via email from people visiting WebFlyer:
1) Where can I get a credit card that earns me miles?
2) How come I can't add all my miles together to get a free ticket?
3) How do I sign up to earn a free ticket?
4) Randy, how many times must I fly to earn a free ticket?
5) I need to fly to Charleston, how can i get a free ticket for that?
I agree with you that many of the FT Evangelists here forget that the general public does not fully understand their FF programs or sometimes even the concept of miles & rewards. In addition to trvel veterans who just 'don't get it', there are always people new to traveling who have not had the opportunity to fully digest the many neuances of programs for which they are members -- or even that they should become FF program members. I have dozens of anecdotes to back this up.
Have you considered an Ask the Experts forum? Or perhaps a link in WebFlyer for questions where volunteers can help with answers?
I would volunteer to help people with questions like those mentioned above. I'm sure there other altruistic FT regulars as well.
Your thoughts?
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He who dies with the most miles ... is dead.
[This message has been edited by ontheroad (edited 03-15-2001).]