Originally Posted by
NWA/Deltaflygirl
Thanks - good grief, I was seriously having some hindsight issues there for a bit!
Honestly, all I've done is pass on info that you would have got if you had called - just trying to save a few people the bother (and as I had said, a long sell was not a viable solution, or we would have been told we could do it.) I don't know why DL didn't post a message on the site - I don't know the reason for a lot of things, or the inner working of the company, (and I have NO information on the future of SM, so needless to say I've not commented on the rumored restructuring thread.) In short, I'll never say anything that you wouldn't hear from me if you called in. The only difference is here on FT, I can say it once and inform a lot of people, and hopefully save a little time for all of us in the long run.
Unfortunately everyone above you in IT and SkyMiles Marketing and many of your co-workers in customer service don't share your passion and don't care about the anger and frustration this issue is causing for many customers.