Originally Posted by
Ringside
SkyMiles replied to my e-mail! Enjoy the comedy of bad customer service!
My E-Mail:
There is no award availability on Air France from JFK to Paris in
Business class on any date. Something is wrong with your system. If you
even see a flight come up, if you try to book it, it says sold out. This
is for ANY date you can try. Please fix it.
SkyMiles Reply:
Thank you for contacting Delta Air Lines. We apologize for the
inconvenience caused while navigating on delta.com.
Currently, we are unable to view, assign or change seats for flights
operated by Air France at
www.delta.com. Please contact Air France
directly to request pre-reserved seats on this portion of your journey.
I regret any inconvenience.
Mr. Ringside, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Sean Smith
Online Customer Support Desk
http://www.delta.com
My Followup E-Mail:
Dear Mr. Smith,
You did not understand my e-mail.
Business Class award tickets are not showing up in your system for Air
France on any date and any flight.
This is some kind of IT bug.
My e-mail had nothing to do with seat assignments.
It would be wonderful if you could address my real issue please.
Thanks,
Mr. Ringside
SkyMiles Reply:
Thank you for your e-mail describing your recent experience with
delta.com. I apologize for the inconvenience and appreciate you taking
the time to share the details.
I truly regret your difficult experience when you tried booking your
travel through delta.com. Our website is currently operational, and no
similar reports have been recorded. Please know that we continuously
strive to make our site accessible for all Internet users.
For further assistance, a representative with our 24-hour Online
Customer Support Desk is available to help with any questions you may
have about delta.com. Please feel free to contact us toll-free at
888-750-3284 so that we may assist you with navigational or web-related
needs.
Mr. Ringside, thank you again for giving us an opportunity to respond
to your concern. I very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Andrew Gerald
Online Customer Support Desk
http://www.delta.com