Originally Posted by
NWA/Deltaflygirl
Thanks - good grief, I was seriously having some hindsight issues there for a bit!
Honestly, all I've done is pass on info that you would have got if you had called - just trying to save a few people the bother (and as I had said, a long sell was not a viable solution, or we would have been told we could do it.) I don't know why DL didn't post a message on the site - I don't know the reason for a lot of things, or the inner working of the company, (and I have NO information on the future of SM, so needless to say I've not commented on the rumored restructuring thread.) In short, I'll never say anything that you wouldn't hear from me if you called in. The only difference is here on FT, I can say it once and inform a lot of people, and hopefully save a little time for all of us in the long run.
You've got 100% the right attitude about this, and that's why we like having you around ^^ I don't get why DL doesn't take an approach like some other programs (SPG and UA for example) and actively post on FT. One post from a DL employee acting in their official capacity when this bug was first reported along the lines of "Huh. That doesn't sound right. I'll escalate it to IT." and then another a while later saying "Yup, it's definitely a bug. We're working on it, and please be patient. There's no way to book, even by phone right now." would save a lot of people (res agents and customers) a lot of time. Until DL HQ decides to do that, we're very glad to have
NWA/Deltaflygirl giving us updates so long as she doesn't get in trouble! ^^^^
Now, are you qualified to head up IT? I'm thinking that you'd be a vast improvement over what they've currently got over there
