Yes, again, thanks Randy for giving this a shot. It's not your fault that Kevin and Christine didn't want to get down and dirty with the issues. It seems obvious to me that they never would have come in the first place if they thought they were going to have to spend an hour answering angry questions (including) mine from 150 elite SkyMiles members. That's not Randy's fault and I don't think people should take it out on him.

Last night was an experiment. That said, it seems clear to me that Delta has no intention on budging from their position. They are clearly not in tune with their customer's needs, have no idea what's going on in the economy, or with their competition. It's sad.

Rssrsvp's suggestions are right on the nose.