Originally Posted by
jn in ca
However, let me re-quote from what HH sends (or at least sent, when the MVP program was new, may be out of date now) to the franchisees:
"You should ask to see the guests’ HHonors card (or valid photo ID if they just have their HHonors number) upon check in. You should set a local message on the MVP SRP reminding your guest service representatives to ask for the information above."
Thanks, jn in ca. I only wish that we had a link to that language that we could use at a hotel that gave us trouble.